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FAQ

General
Opencart
Journal 3.x
Journal 2.x
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I need help

Category: General

A fully functioning Opencart store depends on multiple factors like internet connection, hosting, web server errors, database, Opencart platform, Opencart extensions, Journal, etc.  Whenever an issue ...

Icons not showing or Add to Cart button not working

Category: Opencart

If icons are not showing or Add to Cart button shows an "undefined" error, then the issue is most likely happening because you access your store from another URL than the one used when Opencart was in...

Unsupported PHP Version

Category: Opencart

Opencart 3.0.3.6 does not yet support PHP 7.4 or newer. For example, some errors will occur when logging in as a customer without having addresses defined. If you have PHP 7.4 or newer, the following ...

Performance / Page Speed Score

Category: Journal 3.x

Journal comes with a lot of optimisation tools in order to increase your store performance. Here are some steps to check and follow in order to improve your store performance: Use PHP 7.x (7.3 recomme...

Opencart Install or Upgrade

Category: Opencart

Before using Journal, Opencart must be installed on your server. You can find more information about Opencart platform install or upgrade in Opencart documentation. Issues regarding Opencart installat...

Demo Import missing fields

Category: Journal 3.x

According to demo import documentation, in order to import demo data you have to access our demo admin page. For example, if you are interested in demo 5, access journal-theme.com/5/admin using userna...

Open custom Popups from HTML links within page descriptions

Category: Journal 3.x

1. Create your Popup module in Journal > Modules > Popup and copy the custom URL code generated by the module: 2. In a product description or information page text editor, click on the link ico...

Age verification popup

Category: Journal 3.x

You can create a popup module in Journal > Modules > Popup. into which you add your custom image, such as this one. In the Popup module General section turn off the Close Button and add your cus...

Social sharing buttons

Category: Journal 3.x

To use sharing buttons in Journal you can work with any 3rd party service such as AddThis or ShareThis. Once you create an account with a service like that, you will be able to activate the buttons yo...

Import external widgets, Instagram, Twitter, Facebook, etc.

Category: Journal 3.x

Search Google for an instagram widget, and when you find one you like just copy the generated code and paste it into a Journal Blocks module, as shown in the image below. You can then position that Bl...

SEO missing h1 tag

Category: Journal 3.x

You can add a missing h1 tag (on Home Page, for example) by placing a Journal > Module > Blocks on Journal > Layouts > Home.

Breadcrumbs

Category: Opencart

Breadcrumbs are generated based on navigation path, if you access a product from home page, Opencart will not automatically add relevant categories in breadcrumbs list, you can check this behaviour on...