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FAQ

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Journal 3.x
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I need help

Category: General

A fully functioning Opencart store depends on multiple factors like internet connection, hosting, web server errors, database, Opencart platform, Opencart extensions, Journal, etc.  Whenever an issue ...

Icons not showing or Add to Cart button not working

Category: Opencart

If icons are not showing or Add to Cart button shows an "undefined" error, then the issue is most likely happening because you access your store from another URL than the one used when Opencart was in...

Unsupported PHP Version

Category: Opencart

Opencart 3.0.3.6 does not yet support PHP 7.4 or newer. For example, some errors will occur when logging in as a customer without having addresses defined. If you have PHP 7.4 or newer, the following ...

Remove Privacy Policy and Terms and Conditions

Category: Opencart

I Agree checkboxes (Privacy Policy or Terms and Conditions) from checkout and register pages can be disabled from: System > Settings > Option > Account > Account Terms System > Settings...

Shipping payment icons

Category: Journal 3.x

The shipping truck icons that come with some of our demos are not automatic, you'll have to manually apply the icon you want on the first five shippings (or payments), in the top/down order from 1 to ...

Demo Import missing fields

Category: Journal 3.x

According to demo import documentation, in order to import demo data you have to access our demo admin page. For example, if you are interested in demo 5, access journal-theme.com/5/admin using userna...

Missing mobile header Main Menu icon text

Category: Journal 3.x

Menu text for mobile header icons may be turned off from the General section of the active mobile header. Please look in Journal > Header > Mobile 1 > Menu Icons > Text Visibility. This ne...

Multi level menu columns

Category: Journal 3.x

It is currently not possible since that is a multi level menu.  It is not recommended to use that kind of menu if you have too many second level items like this https://cln.sh/j1GT2PNw Any one of thos...

Catalog Layout

Category: Journal 3.x

If Catalog layout does not exist in Journal > Layouts it needs to be created in Opencart > Design > Layouts with route "product/catalog". You will then have the layout available in Journal &g...

License usage and testing stores

Category: Journal 3.x

License usage details can be found in our documentation at https://docs.journal-theme.com/docs/faqs/journal/license

Google Search Console error - Invalid object type in "brand" field

Category: Journal 3.x

Google changed brand schema type in Opencart 2021, to fix this error, edit catalog/controller/journal3/seo.php and replace '@type' => 'Thing', with '@type' => 'Brand', Don't forget to refresh Op...

Filter Price Tax

Category: Journal 3.x

Filter Price tax class can be set from Journal > System > System > Filter.