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FAQ

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Opencart
Journal 3.x
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I need help

Category: General

A fully functioning Opencart store depends on multiple factors like internet connection, hosting, web server errors, database, Opencart platform, Opencart extensions, Journal, etc.  Whenever an issue ...

Icons not showing or Add to Cart button not working

Category: Opencart

If icons are not showing or Add to Cart button shows an "undefined" error, then the issue is most likely happening because you access your store from another URL than the one used when Opencart was in...

Remove Privacy Policy and Terms and Conditions

Category: Opencart

I Agree checkboxes (Privacy Policy or Terms and Conditions) from checkout and register pages can be disabled from: System > Settings > Option > Account > Account Terms System > Settings...

Shipping payment icons

Category: Journal 3.x

The shipping truck icons that come with some of our demos are not automatic, you'll have to manually apply the icon you want on the first five shippings (or payments), in the top/down order from 1 to ...

Unsupported PHP Version

Category: Opencart

Opencart 3.0.3.6 does not yet support PHP 7.4 or newer. For example, some errors will occur when logging in as a customer without having addresses defined. If you have PHP 7.4 or newer, the following ...

Performance / Page Speed Score

Category: Journal 3.x

Journal comes with a lot of optimisation tools in order to increase your store performance. Here are some steps to check and follow in order to improve your store performance: Use PHP 7.x (7.3 recomme...

License usage and testing stores

Category: Journal 3.x

License usage details can be found in our documentation at https://docs.journal-theme.com/docs/faqs/journal/license

Google Search Console error - Invalid object type in "brand" field

Category: Journal 3.x

Google changed brand schema type in Opencart 2021, to fix this error, edit catalog/controller/journal3/seo.php and replace '@type' => 'Thing', with '@type' => 'Brand', Don't forget to refresh Op...

Filter Price Tax

Category: Journal 3.x

Filter Price tax class can be set from Journal > System > System > Filter. 

Open custom Popups from HTML links within page descriptions

Category: Journal 3.x

1. Create your Popup module in Journal > Modules > Popup and copy the custom URL code generated by the module: 2. In a product description or information page text editor, click on the link ico...

Age verification popup

Category: Journal 3.x

You can create a popup module in Journal > Modules > Popup. into which you add your custom image, such as this one. In the Popup module General section turn off the Close Button and add your cus...

Social sharing buttons

Category: Journal 3.x

To use sharing buttons in Journal you can work with any 3rd party service such as AddThis or ShareThis. Once you create an account with a service like that, you will be able to activate the buttons yo...