Welcome to Journal Theme Support

Before submitting a ticket, make sure you've read the Documentation in full and that your issue is not covered there. Please note that we can not provide support for general OpenCart issues not related to Journal.

After clicking the Submit a ticket button below, fill out the necessary info and lay out your problem in detail. If you can, upload relevant screenshots of your issue. On certain cases, we may require access to your server.

Please check your spam folder and add noreply@journal-theme.com to your safe email list. All tickets are assigned a tracking ID with which you can track its progress.

We respond to our tickets as they come but it may take up to 24h to 48h. Technical Support Hours: 9:00 AM - 06:00 PM (Europe Time GMT+2).

Thank you for choosing Journal!

FAQ

  • Top articles
I need help

Category: General

Icons not showing or Add to Cart button not working

Category: Opencart

Unsupported PHP Version

Category: Opencart

Demo Import missing fields

Category: Journal 3.x

Opencart Install or Upgrade

Category: Opencart

500 Internal Server Error

Category: General