Journal Support Privacy Policy

Last update: 31 December, 2018

00. GENERAL INFORMATION

Please read this Privacy Policy regularly as it may be updated without notice. Journal Theme ("us", "we", or "our") operates the Journal Theme support website (the "Service") at https://support.journal-theme.com/

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We collect several different types of information for various purposes to provide and improve our Service to you.

01. TYPES OF DATA COLLECTED

Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data").

Personally identifiable information may include, but is not limited to:

• Name
• Email address
• Website URLS
• Envato User Name
• Theme purchase code
• Temporary Store access (FTP and/or Opencart Admin)

02. TEMPORARY STORE ACCESS

In certain support tickets we may need temporary access to your website such as FTP server or Opencart Admin access in order to thoroughly investigate and troubleshoot potential issues.

Never share your main user credentials and always create temporary user accounts only valid for the duration of the current active ticket status.

03. CONSENT

By filing a ticket and providing any information therein you do so voluntarily and agree with our use of that information for the purpose of providing you with our Service.

04. USE OF DATA

Journal Theme uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To provide customer care and support
• To detect, prevent and address technical issues

05. DISCLOSURE OF DATA

Journal Theme will never share or sell your data to anyone. We may only disclose your data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Journal Theme
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

06. SECURITY OF DATA

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means, such as https/SSL to protect your Personal Data, we cannot guarantee its absolute security.

07. REMOVAL OF YOUR DATA

If you wish to have your data removed please contact us at support@journal-theme.com

08. TRACKING AND COOKIES DATA

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

09. GOOGLE ANALYTICS

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

10. LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

11. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page via the email address provided to us when you file a ticket on our support page.

Changes to this Privacy Policy are effective when they are posted on this page identified by the "effective date" at the top of this Privacy Policy.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us via email at: support@journal-theme.com